Terms and Conditions

Welcome to https://www.jovanalouis.com. Use of this website is subject to the following Terms and Conditions. By using and browsing our site, you agree to all the Terms and Conditions, which together with our Privacy Policy may be updated without notice. The latest version of the Terms and Conditions will be posted on this website, and you should review them carefully. 

Intellectual Property

All material on this website, including text, images, graphics, logos, and design is owned or licensed by Jovana Louis International Inc. No reproduction, modification, publication, transmission of the content or trademarks may be made for any purpose without prior written approval of the company. Jovana Louis International reserves all rights as permitted by law. 


Third-Party Content

Any content of third parties (“Third Party Content”) including: websites, images, photography, text, or graphics is not under the authorization of Jovana Louis International Inc. There is no warranty (express or implied) to third party content which is the property of respective providers, companies or licensors and protected by applicable copyright law. Jovana Louis International Inc. takes no responsibility for any third-party content or websites.  

Order Acceptance and Cancellation

By placing an order, you are offering to purchase a product on and subject to the following Terms and Conditions. All orders are subject to availability and confirmation of the order price. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, you should contact info@jovanalouis.comfor a refund to your credit card account in the amount of the charge.  

Returns and Refund Policy 

Returns are available within twenty one (21) days of purchase with original receipt. Items must be unworn, undamaged and in the same condition at time of purchase.  Returns can be made in person at our store locations or via FedEx, DHL or EMS shipping. Please contact us at: info@jovanalouis.com for the process.

Shipping, Fees and Taxes 

​At this time, FedEx, DHL and EMS are available for shipping. For shipping within the United States of America, applicable sales taxes will be charged on orders. For any items that are preordered, taxes will be deducted at the time the item is ready for shipment. For all other items, applicable taxes will be charged at the time the order is placed. 



Risk of Loss 

All items purchased from Jovana Louis International Inc. are made pursuant to a shipment contract. The risk of loss and title for such purchased products pass to the buyer upon delivery to the carrier.

Final Sale 

All products and items that are not eligible to be returned will be marked and noted as Final Sale in the product details. No returns or exchanges will be allowed on any items or sales that are considered marked as Final.  

Social Media Customer Use Policy 

Jovana Louis International Inc. uses social media and digital outlets to engage with our fashion community.  In addition to our website: https://www.jovanalouis.comwe use Facebook and Instagram to connect with our customers and followers to engage in brand awareness and meaningful conversation. All content posted on Jovana Louis International Inc.’s social media platforms are under the company’s exclusive ownership. Any use of Jovana Louis International Inc.’s social media accounts for individual promotion, advertisement of a business or any other type of commercial transaction is strictly prohibited.  The failure to comply with our Social Media Customer Use Policy may result in termination of your access to our platforms.

 Social Media Code of Conduct 

You must not upload, post, transmit, share, store, or otherwise make available any content that we may deem, at any time  and in our sole discretion to be harmful, threatening, unlawful, defamatory, infringing, abusive, inflammatory, harassing, vulgar, obscene, fraudulent, invasive of privacy or publicity rights, hateful, or racially, ethnically, sexually, or otherwise objectionable on this site.


You hereby acknowledge and agree that the use of our website is at your sole risk. To the fullest extent permitted by law, Jovana Louis International Inc. and its related parties disclaim all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, title, compatibility, security, accuracy, noninfringement and usefulness with respect to any service the website, or any information contained in this website provides. Although we will take reasonable steps to prevent the introduction of computer viruses, malware, spyware, spam, or other destructive content, we do not guarantee, represent or warrant that the website will be free from such destructive features. Jovana Louis International Inc. is not liable for any damages or harm attributable to the foregoing. 

Site Maintenance

Jovana Louis International Inc. reserves the right to cease, interrupt or withdraw your access to the site for any reason, including without limitation, for upgrades and maintenance of the site.



Termination of Usage 

We may terminate your access or suspend your right to access to all or part of this website without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms and Conditions or is harmful to the interests of other users, Associates, or us. In addition, we reserve the right to refuse an order from any customer at our sole discretion.

Applicable Law

These Terms and Conditions constitute the entire Agreement between you and Jovana Louis International Inc. with respect to this website and our services, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. These Terms and Conditions are governed under the laws of the State of New York without regard to the conflicts of laws principles thereof and will apply to all matters governing the use of this website. Any rights not expressly granted herein are reserved. 


Privacy Policy

Our Privacy Policy, which designates how we will use your information can be found on our Privacy Policy page. These Terms and Conditions are subject to Jovana Louis International Inc.’s Privacy Policy. By using this website, you agree to our Privacy Policy.

Contact and Service Help


For answers to your questions or inquiries, please write us at: info@jovanalouis.com. 


California Consumer Rights Information: E-Commerce

Under Cal. Civ. Code §1789.3, we are required to provide California residents with the following specific consumer rights information:


The Services are owned and/or operated by Jovana Louis International Inc. located at: 445 Park Ave, 9th floor, New York, NY 10022

Unless otherwise expressly stated, this site is provided without charge.


California residents, underCal. Civ. Code §1789.3, may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing, located at: 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone: (1-800) 952-5210 to resolve any complaint regarding our site or to receive further information regarding use of our site.


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